Left hanging on as Virgin and Bellway pass the buck for new phone line
A month and a half in the wake of moving into another form house I am still without a telephone line and broadband association.
Virgin Media reveals to me it presently can't seem to be told by the engineer that the framework is finished. The engineer, Bellway, demands it has reached Virgin to affirm this few times and that it's feeble to speed matters up. TW, Leeds
You're not the only one, if that is any solace. Such a variety of inhabitants on new homes are stranded for quite a long time without associations that Openreach, which alongside Virgin introduces the country's telecoms foundation, has needed to devote a grievances site to them.
For your situation, be that as it may, Virgin revealed to me that its situation is practically hopeless in light of the fact that Bellway had an additional couple of weeks of development work to complete and it couldn't lay cabling until the point when it was finished. Bellway neglected to react to demands for a remark so we may never know where the accuse lies. One more month passed and the cabling was at last laid, three months after you moved in.
This year the telecoms controller, Ofcom, declared plans to uphold programmed remuneration installments for the 2.6 million clients every year who experience the ill effects of postponed establishments or repairs. Be that as it may, regardless of the possibility that the new guidelines were set up they might not have helped you, since the total would be figured by the time slipped by from the guaranteed establishment date – and you were never given one.
In the event that you require help email Anna Tims at your.problems@observer.co.uk or keep in touch with Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Incorporate an address and telephone number.
Virgin Media reveals to me it presently can't seem to be told by the engineer that the framework is finished. The engineer, Bellway, demands it has reached Virgin to affirm this few times and that it's feeble to speed matters up. TW, Leeds
You're not the only one, if that is any solace. Such a variety of inhabitants on new homes are stranded for quite a long time without associations that Openreach, which alongside Virgin introduces the country's telecoms foundation, has needed to devote a grievances site to them.
For your situation, be that as it may, Virgin revealed to me that its situation is practically hopeless in light of the fact that Bellway had an additional couple of weeks of development work to complete and it couldn't lay cabling until the point when it was finished. Bellway neglected to react to demands for a remark so we may never know where the accuse lies. One more month passed and the cabling was at last laid, three months after you moved in.
This year the telecoms controller, Ofcom, declared plans to uphold programmed remuneration installments for the 2.6 million clients every year who experience the ill effects of postponed establishments or repairs. Be that as it may, regardless of the possibility that the new guidelines were set up they might not have helped you, since the total would be figured by the time slipped by from the guaranteed establishment date – and you were never given one.
In the event that you require help email Anna Tims at your.problems@observer.co.uk or keep in touch with Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Incorporate an address and telephone number.
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